Refresh or restart SMART

If problem persists contact SMART Helpdesk and revert to local business continuity or paper based processes

Revisit data field and update. Any data quality issues please refer to organisational processes or escalation procedures

Missing data or data quality issues should be managed in accordance with organisational processes or escalation procedures

Corrupted audit logs or historical data please contact SMART Helpdesk

Revisit data field and update. Any data quality issues please refer to organisational processes or escalation procedures

Should problems persist after these actions please contact the SMART Helpdesk

Please check that an original submission has been made or update the data.

Should issues persist contact the SMART Helpdesk

Please go to the data collection form and select the date which requires updating using the 1800hrs update panel.

New patient form updates can be done through the update feature if the case is still live on the dashboard.

Any continued issues accessing historical data should be escalated to the SMART Helpdesk

Retrospective data can also be downloaded via the reporting function.

Please go back to the form and using the update feature beside the relevant field re-open the field. Emend the data and press save.

Data can be viewed within the data collection form itself prior to pressing save.

Please update the data. Any data quality issues please refer to organisational processes or escalation procedures.

A Trust should have processes in place to regularly review data sets and the dashboards.

Should problems persist after these actions please contact the SMART Helpdesk

Views are dependent upon permission sets relevant to organisational and system authorities.

In the initial instance refer to Trust leads to review permission authority and then contact the SMART Helpdesk

New accounts can be requested via the SMART Helpdesk but these will be cross checked within organisational single point of contacts before authorisation is given.

Should a user feel they have incorrect dashboard views please contact the SMART Helpdesk.

This is solely a repository of widely available documents which should be held in a Trust and does form a bespoke single source library.

Please refer to local or national guidelines/ documents as required.